0330 024 1370
info@fairwaytraininghealthcare.co.uk

Learner Journey

Learner-Journey-1

Your time with us important and we want it to be transformational.

We have detailed the learner journey below so you know what to expect and how we will support and progress you whilst you are part of the Fairway Family.

Prior to any programme commencing, prospective learners will receive effective and impartial Information, Advice and Guidance. This includes open days, recruitment days, telephone and web enquiries. There is also a chance for potential learners to visit us and ask questions of staff so that they can make informed decisions on whether to apply. IAG continues throughout the programme to ensure learners are on track and aware of what they need to do to progress.

Documents:
Promotional material
Website
Social media
Fairway App

Who:
Learning & Development Mentors
Trainers
Recruitment Advisors

We carry out a robust Initial Assessment to ensure that learners are on the right programme and at the right level. This covers assessment of literacy and numeracy and a relevant vocational assessment to identify knowledge gaps, personal and social initial assessment so that we can provide or signpost to additional support if needed. Information collected at this stage will feed into the ILP and training plan for the learner.

Who
Trainers

Documents
Literacy / Numeracy assessment
Skills Analysis

The Induction ensures learners are aware of the training and qualifications they will be undertaking. This will also cover topics such as equality and diversity, health and safety, safeguarding and Prevent.  We make sure that learners are familiar with our / employer premises and with our learner complaints and appeals procedure. Learners on funded programmes through one of our partner colleges will also be entitled the host of services that they offer. Stages 2 and 3 are often combined.

Who
Trainers

Documents
Policies and Procedures
Partner Learner Information
Induction Presentation

The ILP captures programme milestones, how the programme will be delivered, on and off the job learning requirements, review mechanisms and any additional support needs and how these will be met.

Who
Trainers

Documents
ILP / Training Plan

Personal circumstances can impact on a learner’s ability to attend, focus on and make progress and Fairway make every effort to provide support to help them through these situations.  We also have access to a range of support services offered by our college funders and we also have contact details of numerous agencies that we can signpost learners to, if we are unable to provide the support ourselves. Fairway also employs 2 full time Learning and Development Mentors.  Each learner will be assigned a mentor whilst they are with us to support them throughout their time with Fairway.

Who
Learning & Development Mentors
Trainers

Documents
ILP / Training Plan

We obtain learner feedback on the learner’s experience of stages 1-3 in order to help us improve our IAG and Induction processes.

Who
Learning & Development Mentors
Trainers

Documents
Feedback Forms
You Said, We Did

Delivery will commence as agreed. Our delivery staff are ambitious, creative and successful in maintaining learner interaction. We ensure delivery is interesting and relevant and all our trainers maintain their occupational competence. Innovative teaching and learning methods are used, and we use information learning technologies to support learning. Our training materials are engaging and of a very high quality, often designed in conjunction the awarding organisation.

Who
Trainers

Documents
Training materials

Face to face, formal learner reviews take place every 8 weeks with learner and employer (if applicable) to discuss their progress against the agreed milestones and identify any improvements.

Who
Learning & Development Mentors
Trainers

Documents
Feedback forms

At the end of the programme, learners evaluate their experience with us. We ask learners what they enjoyed about their learning and how we improve. We also aim to measure the impact that the programme has made on learners and discuss progression opportunities.

Who
Learning & Development Mentors
Trainers

Documents
Exit Interview Form

We will provide learners with information about what they can do next.  Our programmes are extremely effective in progressing learners with 80% of learners progressing into sustained employment or an apprenticeship in the care sector. We have a CRM with over 200 live employers and engage regularly with these employers and are trusted by them to provide effective skills development and staffing regularly.

Our sister companies Fairway Home Care and Fairway Healthcare, employ over 150 staff across Birmingham, Solihull and the Black Country, so huge progression opportunities exist.

Who
Learning & Development Mentors
Trainers
Employers

Documents
Handover Form